Returns & Exchanges
Your satisfaction is our priority
Our Return Policy
We stand behind the quality of our promotional products. If you're not completely satisfied, we'll work with you to make it right.
7-Day Window
Returns must be initiated within 7 business days of delivery
Quality Guarantee
We accept returns for manufacturing defects or incorrect orders
Easy Process
Simple return process with prepaid shipping labels
Returnable Items
Manufacturing Defects
Products with printing errors, material defects, or quality issues
Incorrect Orders
Wrong products, sizes, colors, or quantities shipped
Damaged in Transit
Products damaged during shipping (with photo evidence)
Artwork Errors
Printing that doesn't match approved artwork (our error only)
Non-Returnable Items
Custom Products
Items customized with your artwork, logos, or text
Customer Artwork Errors
Products printed exactly as customer-approved artwork
Used or Worn Items
Products that show signs of use or wear
Late Returns
Returns initiated after the 7-day window
How to Return an Item
Contact Us
Email us at owner@mysms.promo within 7 business days of delivery
Provide Details
Include order number, photos of the issue, and reason for return
Get Authorization
We'll review and provide a return authorization number (RMA)
Ship Back
Use our prepaid shipping label to return the items
Refund Process
Processing Time
Refunds are processed within 5-7 business days after we receive the returned items.
Refund Method
Refunds are issued to the original payment method used for the purchase.
Partial Refunds
For partial returns, we'll refund the proportional amount of the order.
Shipping Costs
Original shipping costs are non-refundable unless the return is due to our error.
Exchange Options
Product Exchanges
We can exchange defective items for the same product when available.
Size/Color Changes
Exchanges for different sizes or colors may be possible for stock items only.
Reprint Options
For printing errors on our end, we'll reprint the order at no charge.
Rush Replacements
Expedited replacement production available for urgent orders.
Important Notes
- • All returns require prior authorization (RMA number)
- • Items must be returned in original packaging when possible
- • Custom artwork files cannot be returned or refunded
- • Setup fees are non-refundable for approved orders
- • International returns may have additional requirements
Need to Start a Return?
Our customer service team is here to help make the return process as smooth as possible.