Refund Policy

This Refund Policy ("Policy") applies to all purchases made from Sound Marketing Solutions, LLC, a New York limited liability company ("Company," "we," "us," or "our"), through https://mysms.promo (the "Site"), including purchases made via invoice, payment link, manual entry, or third-party payment processors.

This Policy is incorporated into and governed by the Company's Terms of Service. In the event of any conflict, the Terms of Service control.

The Company specializes in custom, made-to-order promotional products created specifically to Customer-approved specifications.

No refunds, returns, credits, or exchanges will be issued once any of the following occurs:

• full or partial payment is received and work begins
• proofs, mockups, or specifications are created or approved
• materials are ordered, reserved, or allocated
• production is initiated

Because custom products cannot be resold or reused, all such sales are final.

2. Upfront Payment Does Not Create Refund Rights

Payment is required before proofs or production begin. Payment does not guarantee a refund, cancellation right, or approval outcome.

Submitting payment constitutes:

• acceptance of the Terms of Service
• acceptance of this Refund Policy
• authorization for work to commence

By approving a proof (including via email, electronic confirmation, or invoice payment), the Customer confirms that:

• all artwork, spelling, quantities, colors, placement, and specifications are correct
• the order is authorized for production
• the order becomes final, binding, and non-cancelable

Errors identified after approval do not qualify for refunds, credits, reprints, or chargebacks.

4. Cancellations (Limited & Discretionary)

Cancellation requests submitted before proof approval may be considered solely at the Company's discretion.

If a cancellation is approved, the Company may retain or charge fees reflecting:

• design, setup, or administrative work performed
• sourcing, supplier commitments, or material reservations
• non-refundable payment processing or financing fees

Once proofs are approved or production begins, cancellations are not permitted.

Shipping timelines are estimates only.

Refunds will not be issued for delays caused by:

• carriers or freight providers
• customs or border inspections
• weather events or natural disasters
• labor shortages or strikes
• supplier or manufacturing delays
• force majeure events

Risk of loss transfers to the Customer upon delivery of Products to the carrier.

If a refund is expressly approved by the Company in writing (which is rare and discretionary):

• payment processing fees are non-refundable
• financing fees charged by third-party providers (including Affirm) are non-refundable
• refunds will be issued only to the original payment method

The Company is not responsible for third-party financing terms, interest, repayment schedules, or disputes.

8. Defects & Manufacturing Issues

In the rare event of a verified manufacturing defect solely attributable to the Company (excluding Customer-approved specifications, artwork, or tolerances):

• the Company may, at its discretion, offer a replacement or partial remedy
• refunds are not guaranteed and are not the default remedy

Minor variations in color, texture, alignment, or finish are inherent to custom manufacturing and do not constitute defects.

9. Corporate Purchases & Purchase Orders

Corporate purchasing departments and entities are subject to the same Refund Policy.

Submission of a purchase order does not create refund rights or override this Policy unless expressly agreed in writing by the Company.

All refund or cancellation inquiries must be submitted in writing.

Verbal statements or informal assurances are not binding.

Contact:

Email: sales@mysms.promo