Effective January 1st, 2026 · Last Updated February 16th, 2026
This Refund Policy ("Policy") applies to all purchases made from Sound Marketing Solutions, LLC, a New York limited liability company ("Company," "we," "us," or "our"), through Sound Marketing Solutions (the "Site"), including purchases made via invoice, payment link, manual entry, or third-party payment processors.
This Policy is incorporated into and governed by the Company's Terms of Service. In the event of any conflict, the Terms of Service control.
The Company specializes in custom, made-to-order promotional products created specifically to Customer-approved specifications.
ALL CUSTOM PRODUCTS ARE FINAL SALE AND NON-REFUNDABLE.
No refunds, returns, credits, or exchanges will be issued once any of the following occurs:
Because custom products cannot be resold or reused, all such sales are final.
Payment is required before proofs or production begin. Payment does not guarantee a refund, cancellation right, or approval outcome.
Submitting payment constitutes:
By approving a proof (including via email, electronic confirmation, or invoice payment), the Customer confirms that:
Errors identified after approval do not qualify for refunds, credits, reprints, or chargebacks.
Cancellation requests submitted before proof approval may be considered solely at the Company's discretion.
If a cancellation is approved, the Company may retain or charge fees reflecting:
Once proofs are approved or production begins, cancellations are not permitted.
Shipping timelines are estimates only.
Refunds will not be issued for delays caused by:
Risk of loss transfers to the Customer upon delivery of Products to the carrier.
If a refund is expressly approved by the Company in writing (which is rare and discretionary):
The Company is not responsible for third-party financing terms, interest, repayment schedules, or disputes.
Refund eligibility is governed exclusively by this Refund Policy.
Initiating a chargeback, payment reversal, or dispute for a non-refundable custom order constitutes:
The Company reserves the right to:
In the rare event of a verified manufacturing defect solely attributable to the Company (excluding Customer-approved specifications, artwork, or tolerances):
Minor variations in color, texture, alignment, or finish are inherent to custom manufacturing and do not constitute defects.
Corporate purchasing departments and entities are subject to the same Refund Policy.
Submission of a purchase order does not create refund rights or override this Policy unless expressly agreed in writing by the Company.
All refund or cancellation inquiries must be submitted in writing.
Verbal statements or informal assurances are not binding.
Contact: Email: owner@mysms.promo
The Company may update this Refund Policy at any time. The version posted on the Site at the time of payment governs the transaction.